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A clear guide to cancellations, returns, exchanges and refunds for physical goods purchased from the Dark Trooper Recordings online shop.
LAST UPDATED: 18 September 2026
This policy explains how returns and refunds work for clothing, merchandise and other physical goods bought through darktrooperrecordings.co.uk.
It is designed as a customer-friendly summary of the shop provisions in our Terms and Conditions. Nothing in this policy affects your statutory rights under UK consumer law.
If your order contains a Dark Trooper Recordings mixing service, the separate service cancellation and refund rules in our Terms and Conditions apply to that service.
If you are a consumer buying standard goods online, you normally have the right to cancel without giving a reason.
You must tell us that you wish to cancel within 14 days beginning the day after you receive the goods. If goods covered by one order are delivered on different days, the cancellation period normally runs from the day after you receive the last relevant item.
You can cancel by emailing admin@darktrooperrecordings.co.uk, using our contact page, or by making any other clear statement that you wish to cancel.
After telling us you wish to cancel, you normally have a further 14 days to send the goods back.
Contact us before sending anything back so that we can give you the correct return instructions and return address for your order.
Please do not send goods directly to Teemill, a manufacturer or another fulfilment partner unless we have specifically instructed you to do so.
When contacting us, please include your name and order number and tell us which item or items you wish to return.
You must send cancelled goods back without undue delay and, in any event, no later than 14 days after telling us that you are cancelling.
You may inspect and try on an item as you reasonably would in a shop.
Please take reasonable care of goods while they are in your possession. If handling goes beyond what is necessary to establish the nature, characteristics and functioning of the goods and reduces their value, we may make a deduction from the refund to reflect that reduction in value where the law allows.
For a change-of-mind return, you are responsible for the direct cost of returning the goods unless we have agreed otherwise.
If goods are faulty, damaged, not as described or otherwise do not conform to the contract, we will meet reasonable return costs where the law requires us to do so.
If we ever sell an item that cannot normally be returned by post, we will provide the required information about the expected direct return cost before purchase.
For a valid change-of-mind cancellation, we will refund the price paid for the returned goods and the cost of the least expensive standard delivery option we offered for those goods.
If you chose a more expensive delivery method, such as express delivery, we do not have to refund the extra amount above the standard delivery charge.
We may withhold the refund until we receive the goods back or you provide evidence that you have sent them back, whichever happens first.
We will make the refund no later than 14 days after we receive the returned goods, or after you provide evidence that you have sent them back, whichever applies first.
Unless you expressly agree otherwise, the refund will be made using the same payment method used for the original transaction and you will not be charged a fee for receiving the refund.
If goods are faulty, damaged, not as described or not fit for purpose, please contact us as soon as possible with your order number and details of the problem. If useful, you may also send photographs showing the issue.
Where the statutory short-term right to reject applies, a consumer will normally have 30 days from the point required by law, including delivery, to reject faulty goods and claim a refund.
After the short-term right to reject has ended, you may have rights to a repair or replacement and, where appropriate, a price reduction or final right to reject. Your legal rights can continue beyond the first 30 days.
Nothing in this policy limits your statutory rights in relation to faulty, damaged, misdescribed or unfit goods.
The normal change-of-mind cancellation right does not usually apply to goods made to your specifications or clearly personalised for you, for example an item printed with your own name or unique custom artwork.
A standard DTR design offered as part of our normal product range does not become personalised simply because it is printed or manufactured after you place the order.
Your statutory rights relating to faulty, damaged or misdescribed goods still apply to personalised or custom-made products.
If you order the wrong size or colour and the product is not faulty, this is normally treated as a change-of-mind return.
Where we offer exchanges, availability depends on stock and fulfilment arrangements. We may instead process a return and ask you to place a new order. This does not affect your statutory rights.
Some DTR products are manufactured, printed, packed or dispatched by Teemill or another fulfilment partner on our behalf.
Your contract for goods bought through darktrooperrecordings.co.uk remains with Dark Trooper Recordings. If there is a problem with an order, please contact us first rather than returning goods directly to Teemill or another supplier.
Because different products may be fulfilled from different locations, return instructions can vary by item. We will tell you where your return needs to be sent.
This Returns & Refunds Policy is mainly for physical shop goods. Mixing services are governed by the separate cancellation, early-start and service-remedy provisions in our Terms and Conditions.
If you have booked a mixing service and want to cancel or raise a problem with the service, please contact us as soon as possible so we can explain the options that apply to your booking.
Contact Dark Trooper Recordings before sending an item back and we’ll give you the correct instructions for your order.
Email: admin@darktrooperrecordings.co.uk
Telephone: +44 7312 206457