welcome
Use the code below for 10% off your first purchase!
Terms for purchases from the Dark Trooper Recordings online shop and for Dark Trooper Recordings mixing services.
LAST UPDATED: 17 September 2026
These Terms apply when you buy physical goods such as clothing and merchandise from our online shop, when you book a Dark Trooper Recordings mixing service, or when an order contains both.
Some rules are different for goods and services, so the relevant sections below are clearly marked. Nothing in these Terms affects rights that cannot lawfully be excluded under UK consumer law.
These sections apply to both shop purchases and mixing-service bookings unless a later section says otherwise.
Dark Trooper Recordings is a trading name of Mike Graves, a sole trader.
Address: 11 Saimon Close, Brackley, Northants, NN13 6LT, United Kingdom
Email: admin@darktrooperrecordings.co.uk
Telephone: +44 7312 206457
Website: darktrooperrecordings.co.uk
References to “we”, “us” and “our” mean Dark Trooper Recordings / Mike Graves. References to “you” and “your” mean the customer.
When you place an order or book a service, you are offering to enter into a contract with us on these Terms.
Before placing the order, you will have an opportunity to review the items or services in your basket, the price and the information entered at checkout and to correct errors before payment.
The contract is made in English. We will send an order or booking confirmation as soon as reasonably possible. The confirmation will contain, or give you access to, the contract information in a form you can keep for future reference.
The contract is formed when we accept the order or booking. If we cannot accept it — for example because payment has not been authorised, a product is unavailable, a pricing error is obvious, or we cannot provide the requested service — we will tell you and refund any payment taken for the part we cannot supply.
The price payable is the price shown at checkout when you place the order or booking, including applicable taxes where required. Available payment methods, delivery options, delivery charges and any additional service charges are shown before you place the order.
If a price cannot reasonably be calculated in advance, we will explain how it will be calculated before you commit to the purchase.
We do not add optional paid extras without your active agreement. The checkout button will make clear that placing the order creates an obligation to pay.
Nothing in these Terms affects your statutory rights.
Where you are a consumer, goods must be as described, of satisfactory quality and fit for purpose. Services must be provided with reasonable care and skill.
If no service price has been agreed in advance, the law may require a reasonable price to be paid. If no service completion time has been agreed, the service must be carried out within a reasonable time.
Depending on the circumstances, statutory remedies may include cancellation, rejection of goods, repair, replacement, repeat performance, a price reduction or a refund.
These sections apply to T-shirts, clothing, merchandise and other physical goods purchased through the Dark Trooper Recordings online shop.
We take reasonable care to describe and display products accurately. Product photographs are illustrative and colours may look slightly different depending on the screen or device used.
Sizes, materials, garment specifications and care information are shown on the relevant product page where available. Please check the product information and size guide before ordering.
Some DTR products are manufactured, printed, packed or dispatched by Teemill or another fulfilment partner on our behalf. This means different products in the same order may arrive in separate packages.
Your contract for goods bought through darktrooperrecordings.co.uk remains with Dark Trooper Recordings. If there is a problem with an order, please contact us first rather than returning goods directly to Teemill or another supplier.
Available delivery methods, charges and estimated delivery times are shown at checkout. Delivery estimates are not guaranteed dates unless we expressly state otherwise.
Unless we agree a different delivery period with you, goods will be delivered without undue delay and no later than 30 days after the contract is made.
If an order contains products fulfilled from different locations, including Teemill-fulfilled products, the items may arrive separately.
If there is a significant delivery problem, please contact us so that we can investigate it and explain the options available to you under your statutory rights.
We remain responsible for goods while they are being delivered using a delivery service offered or arranged by us. Responsibility normally passes to you when the goods are delivered to you, or to a person you have identified to receive them.
Please contact us promptly if a parcel is lost, arrives damaged or appears to have been tampered with.
If you are a consumer buying standard goods online, you normally have the right to cancel without giving a reason.
You must tell us that you wish to cancel within 14 days beginning the day after you receive the goods. If goods covered by one order are delivered on different days, the cancellation period normally runs from the day after you receive the last relevant item.
You can cancel by emailing admin@darktrooperrecordings.co.uk, using our contact page, or by making any other clear statement that you wish to cancel. You may use the model cancellation form on this page, but you do not have to.
After telling us you wish to cancel, you normally have a further 14 days to send the goods back.
To return an unwanted item, contact us at admin@darktrooperrecordings.co.uk or use the contact page. We will provide the correct return instructions and address for your order.
Please do not send goods directly to Teemill, a manufacturer or another fulfilment partner unless we have specifically instructed you to do so.
You must send cancelled goods back without undue delay and, in any event, no later than 14 days after telling us that you are cancelling.
You may inspect and try on an item as you reasonably would in a shop. If handling goes beyond what is necessary to establish the nature, characteristics and functioning of the goods and reduces their value, we may make a deduction from the refund to reflect that reduction in value where the law allows.
For a change-of-mind return, you are responsible for the direct cost of returning the goods unless we have agreed otherwise.
If we ever sell an item that cannot normally be returned by post, we will provide the required information about the expected direct return cost before purchase.
If goods are faulty, damaged, not as described or otherwise do not conform to the contract, we will meet reasonable return costs where the law requires us to do so.
For a valid change-of-mind cancellation, we will refund the price paid for the returned goods and the cost of the least expensive standard delivery option we offered for those goods.
If you chose a more expensive delivery method, such as express delivery, we do not have to refund the extra amount above the standard delivery charge.
We may withhold the refund until we receive the goods back or you provide evidence that you have sent them back, whichever happens first.
We will make the refund no later than 14 days after we receive the returned goods, or after you provide evidence that you have sent them back, whichever applies first.
Unless you expressly agree otherwise, the refund will be made using the same payment method you used for the original transaction and you will not be charged a fee for receiving the refund.
If goods are faulty, damaged, not as described or not fit for purpose, please contact us as soon as possible with your order number and details of the problem.
Where the statutory short-term right to reject applies, a consumer will normally have 30 days from the point required by law, including delivery, to reject faulty goods and claim a refund.
After the short-term right to reject has ended, you may have rights to a repair or replacement and, where appropriate, a price reduction or final right to reject. Your legal rights can continue beyond the first 30 days.
Nothing in these Terms limits your statutory rights in relation to faulty, damaged, misdescribed or unfit goods.
The normal change-of-mind cancellation right does not usually apply to goods made to your specifications or clearly personalised for you, for example an item printed with your own name or unique custom artwork.
A standard DTR design offered as part of our normal product range does not become personalised simply because it is printed or manufactured after you place the order.
Your statutory rights relating to faulty, damaged or misdescribed goods still apply to personalised or custom-made products.
If you order the wrong size or colour and the product is not faulty, this is normally treated as a change-of-mind return.
Where we offer exchanges, availability depends on stock and fulfilment arrangements. We may instead process a return and ask you to place a new order. This does not affect your statutory rights.
These sections apply when you book the Dark Trooper Recordings online mixing service.
Your mixing-service booking is confirmed when payment has been successfully received and we send confirmation of the booking.
Please check the booking details carefully. If anything is incorrect, contact us as soon as possible.
If you are a consumer and book our mixing service online, you normally have the right to cancel the service contract within 14 days without giving a reason. The cancellation period begins when the contract is entered into.
You can cancel by emailing admin@darktrooperrecordings.co.uk, using our contact page, or by making any other clear statement that you wish to cancel. You may use the model cancellation form on this page, but you do not have to.
If you expressly ask us to begin work during the 14-day cancellation period and later cancel before the service is completed, we may charge a proportionate amount for the service actually supplied up to the point you cancel, provided the legal requirements for starting early have been met.
If the service has been fully completed after you expressly requested an early start and acknowledged that your cancellation right would end once the service had been fully performed, that statutory cancellation right ends when the service is completed.
If you want us to begin your mix before the 14-day cancellation period has ended, we will ask you to make a separate express request before work starts.
That request is separate from accepting these Terms. It confirms that you want work to begin during the cancellation period and that you understand that, if you cancel after work has started, you may need to pay a proportionate amount for the work already supplied.
We will also ask you to acknowledge that, if the service is fully performed during that period, your statutory right to cancel will end once the service has been fully completed.
Please make sure all files are complete, correctly labelled and working before uploading them.
If files are missing, damaged, incorrectly supplied or received later than agreed, we may need to pause the service while the issue is resolved. This may extend the estimated completion date.
We will let you know if we identify a problem with the submitted files and explain what we need before work can continue.
Our standard online mixing service is unattended. The client, artist or their representative does not attend the mixing session unless we have specifically agreed otherwise in writing before the booking.
Please send revision requests as soon as reasonably possible after receiving the mix, ideally on the same day. This helps us make revisions while the session remains current and reduces the need to recall analogue equipment or other settings that may vary slightly when recreated later.
Delayed revision requests may extend the estimated completion date.
The number of revisions included with your booking will be shown on the relevant service or booking page. Requests outside the included revisions may incur an additional charge, but we will tell you the price or applicable hourly rate before carrying out chargeable additional work.
Alternative versions not included in the original booking — for example a vocal-up version, radio edit, censored version or TV mix — may be treated as additional work. We will confirm any charge before starting that work.
We will provide the mixing service with reasonable care and skill and in accordance with the description and information agreed with you.
If you believe the service has not been provided as agreed, please contact us as soon as possible and give us a reasonable opportunity to investigate and correct the issue.
Where you are a consumer, statutory remedies may include repeat performance or, where the legal conditions are met, an appropriate price reduction or refund.
We do not normally provide discretionary refunds simply because you change your mind after any applicable cancellation period has expired, but this does not affect your statutory cancellation rights or other legal rights.
You must keep your own backup copy of all original recordings, project files, stems and other material supplied to us. You should not send us the only existing copy of important material.
We take reasonable care when handling client files, but storage and transfer systems can occasionally fail. We are not responsible for loss arising from circumstances outside our reasonable control where we have taken reasonable care.
Nothing in these Terms excludes liability where it would be unlawful to do so.
We may refuse to begin, pause or end a service where there is a genuine reason to do so. This may include materially unsuitable or unusable audio files, unlawful or seriously inappropriate material, incorrect or misleading submissions, abusive or threatening behaviour, non-payment, or a serious breach of these Terms.
Where reasonably possible, we will explain the problem and give you an opportunity to correct it before ending the service.
If we cancel for reasons that are not your fault, we will refund amounts paid for work that has not been provided. If we end the service because of a serious breach by you, we may deduct the reasonable value of work already completed and genuine losses directly caused by that breach. Any remaining balance will be refunded.
We normally aim to complete an online mix within 10 days from the date we have received payment and all of the complete, usable session files needed to begin work.
The 10-day period is an estimated turnaround time rather than a guaranteed completion date unless we have expressly agreed a guaranteed date with you in writing.
Your completion date may be affected by incomplete or late files, additional work, revision requests, circumstances outside our reasonable control, or engineer/studio availability.
If no specific completion time has been agreed, we will provide the service within a reasonable time.
Our standard online mixing service is primarily designed for independent and unsigned artists who want access to professional mixing at a competitive rate.
If you are working under a recording, publishing or label agreement, or your project has additional delivery, technical, approval or contractual requirements, please contact us before booking so we can confirm whether the standard online service is suitable.
These final sections apply across both shop purchases and mixing-service bookings.
Nothing in these Terms excludes or limits liability where it would be unlawful to do so. In particular, we do not exclude liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or liability that cannot lawfully be excluded under consumer law.
If you are a consumer, we are responsible for losses that are a foreseeable result of our breach of these Terms or our failure to use reasonable care and skill. We are not responsible for losses that were not reasonably foreseeable when the contract was made.
Nothing in this section removes your statutory rights in relation to goods or services.
We are not responsible for delays or failures caused by events outside our reasonable control. If such an event materially affects an order or service, we will take reasonable steps to minimise the effect and keep you informed where appropriate.
Your statutory rights remain unaffected.
If you are unhappy with any part of an order or service, please contact us first so we have an opportunity to resolve the issue.
Email: admin@darktrooperrecordings.co.uk
Telephone: +44 7312 206457
Address: 11 Saimon Close, Brackley, Northants, NN13 6LT, United Kingdom
Please include your name, order or booking number where applicable, and a clear description of the issue. We will acknowledge complaints as soon as reasonably possible and aim to provide a substantive response within 14 days.
If we give you a final response to a complaint and there is an alternative dispute resolution or other complaint-resolution arrangement that we are legally or contractually required to participate in, we will tell you about that arrangement and how to access it.
We may update these Terms from time to time for future orders and bookings. The Terms that apply to your purchase will normally be the version in force when the contract was formed.
We will not make a material change to an existing contract without your agreement unless the change is required by law.
You should be given a copy of, or access to, the applicable Terms in a form that you can keep for future reference as part of the order or booking confirmation process.
These Terms are governed by the laws of England and Wales.
If you are a consumer living elsewhere in the United Kingdom or another country, this does not deprive you of mandatory consumer protections that apply under the law of your place of residence.
You may use the following wording to cancel an eligible order or service. You do not have to use this form if you clearly tell us by another method.
To: Dark Trooper Recordings / Mike Graves
11 Saimon Close, Brackley, Northants, NN13 6LT, United Kingdom
admin@darktrooperrecordings.co.uk
I hereby give notice that I cancel my contract for the following goods / service:
Order or booking number: ____________________
Goods / service: ______________________________
Ordered / booked on: __________________________
Received on (goods only): ______________________
Name: _________________________________________
Address: _______________________________________
Date: __________________________________________
This is separate from accepting these Terms. When a mixing service is in the basket and the customer wants work to begin during the 14-day cancellation period, checkout should display a separate unticked checkbox using wording such as:
“I request that Dark Trooper Recordings begins providing my mixing service during my 14-day cancellation period. I understand that if I cancel after work has started, I may have to pay for the work provided up to cancellation, and that once the service has been fully performed I will lose my right to cancel.”
If you have a question before ordering or booking, contact Dark Trooper Recordings and we’ll help.